Our client owns 3 Best Western Plus® hotels located in key areas of Canada, with each property tailored to meet the unique needs of its visitors. Each property shares Best Western’s dedication to delivering outstanding guest experiences and making every stay memorable.

In response to the growing demand for technology in the hospitality industry, Best Western’s Board of Directors voted and passed a motion requiring to upgrade hotel rooms with Philips MediaSuite smart TV that offered two popular streaming applications.

Our client needed to integrate models that could support popular streaming services and enhance the guest experience at the same time. With a firm deadline of December 31, 2024, this project aimed to align Best Western with the expectations of today’s travellers, ensuring their offerings remain at the forefront of the hospitality industry.

The project required the seamless installation of Philips MediaSuite smart TV across three hotel properties, all while addressing pricing, IT specifications, and logistics.

According to the client, LOC International managed the entire process with exceptional professionalism and care. Their dedicated account manager arranged meetings with the general managers, tackling concerns directly and ensuring everyone had the necessary information at hand.

From planning to installation, our team provided consistent support and managed the project with expertise and commitment. Our proactive oversight and dedication to customer needs ensured a smooth process, meeting all deadlines while surpassing expectations.

“I would rate the LOC service a perfect 10 out of 10! Michelle was consistently patient, responsive, and thorough in her communication.”
– Mahmud Sunderji, Owner

The integration of Philips MediaSuite smart TV was a game-changer for Best Western, providing a clear competitive edge while enhancing guest satisfaction. Philips MediaSuite smart TV offer popular streaming services, making them a hit with tech-savvy travellers.

The general manager of the Airdrie property noticed a significant increase in revenue despite the lack of certain amenities, such as a pool or restaurant. Guests, particularly corporate clients and families, were impressed with the TV’s vibrant display and easy access to streaming services. Feedback has been overwhelmingly positive, with no issues reported in terms of usability.

“We were impressed by LOC’s exceptional service throughout the installation process. Thanks to their professionalism and dedication, our guests now enjoy vibrant Philips MediaSuite smart TV and easy access to streaming options, making their stays even more enjoyable. This seamless blend of technology and hospitality has elevated our guest experience and set us apart as a modern, guest-focused destination.”
– Mahmud Sunderji, Owner